Technical Support

Support Websites

For an overview of IBM Aspera Support services, go to

To view product announcements, webinars, and knowledgebase articles, as well as access the Aspera Support Community Forum, sign into the IBM Aspera Support site at using your IBMid (not your company Aspera credentials), or set up a new account. Search for Aspera and select the product. Click Follow to receive notifications when new knowledgebase articles are available.

Personalized Support

You may contact an Aspera support technician 24 hours a day, 7 days a week, through the following methods, with a guaranteed 4-hour response time.

Phone (North America) +1 (510) 849-2386, option 2
Phone (Europe) +44 (0) 207-993-6653 option 2
Phone (Singapore) +81 (0) 3-4578-9357 option 2