Updating Aspera Service Account

Lookup or change the user account that runs Aspera services.

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On Windows, a special user account (Aspera service account) is used to run the services for Aspera products (Aspera Central, Aspera HTTPD, Aspera Sync, and OpenSSH Service (if selected to install)). During the installation, you are prompted to create a new Aspera service account, or add an existing user account for this purpose.

This topic covers the configuration of the Aspera service account, including updating the existing Aspera service account's password, and changing the Aspera service account.

  1. Update the existing Aspera service account's password

    During the installation, if you are having any problems entering the existing Aspera service account's credentials, change the user's password. To do so, right-click on My Computer and select Manage > Local Users and Groups > Users. Right-click on the account name and select Set Password....

  2. Change Aspera service account

    Replace the logon user running all Aspera services, open Command Prompt (Start menu > All Programs > Accessories > Command Prompt) and use the asuser-services.bat command.

    In the Command Prompt, navigate into the path that contains this command:

    OS Version Command
    32-bit Windows 
    > cd "\Program Files\Aspera\Enterprise Server\bin"
    64-bit Windows 
    > cd "\Program Files (x86)\Aspera\Enterprise Server\bin"

    For example, to use an existing domain user (asp1@domain.acme.com / myPassword), execute the command:

    > asuser-services.bat  asp1@domain.acme.com  myPassword

    If you are entering a non-existent user account, this command will create the system user. For example, to set up a new user as the Aspera service account:

    > asuser-services.bat  newUser  newUserPassword

    If you are running a non-english version of Windows, your administrator group may not be "Administrators". When updating Aspera service account, add a third parameter that specifies the local admin group:

    > asuser-services.bat  newUser  newUserPassword Administratores