Troubleshooting

Where do I find Drive log files?

In the system tray, right-click the Drive icon and select Open log folder. Or, if the Activity window is open, select > Open log folder.

Alternatively, you can go to C:\Users\username\AppData\Local\Aspera\Aspera Drive\var\log.

How can I reduce the bandwidth that Drive uses?

You can limit the number of concurrent transfers in Preferences > Transfers. You can also limit the amount of bandwidth used by each transfer in Preferences > Bandwidth. For details, see Transfer Preferences and Bandwidth Preferences.

The system sent me an email notifying me that I've received a package. Why can't I download the package through my Web browser?

To download transferred packages through a Web browser, you must have the IBM Aspera Connect Web browser plug-in installed on your local computer.

Go to downloads.asperasoft.com/connect2/ and install Connect so that your browser can download packages from the transfer server.

For more information, see the IBM Aspera Connect User's Guide.

I'm using Drive with a Shares server, but I don't see a way to configure my sync settings.

It may be that Drive needs to re-load sync information for that Shares server or node.

To address this, do the following:
  1. Go to Preferences > Accounts.
  2. Remove the account.
  3. Add the account again so that Drive recognizes the sync capabilities.

The Services area should now appear on the Accounts tab.