Where do I find Drive log files?
In the system tray, right-click the Drive icon 
and select Open log folder. Or,
if the Activity window is open, select 
> Open log
folder.
Alternatively, you can go to C:\Users\username\AppData\Local\Aspera\Aspera Drive\var\log.
How can I reduce the bandwidth that Drive uses?
You can limit the number of concurrent transfers in Preferences > Transfers. You can also limit the amount of bandwidth used by each transfer in Preferences > Bandwidth. For details, see Transfer Preferences and Bandwidth Preferences.
The system sent me an email notifying me that I've received a package. Why can't I download the package through my Web browser?
To download transferred packages through a Web browser, you must have the IBM Aspera Connect Web browser plug-in installed on your local computer.
Go to downloads.asperasoft.com/connect2/ and install Connect so that your browser can download packages from the transfer server.
For more information, see the IBM Aspera Connect User's Guide.
I'm using Drive with a Shares server, but I don't see a way to configure my sync settings.
It may be that Drive needs to re-load sync information for that Shares server or node.
- Go to Preferences > Accounts.
- Remove the account.
- Add the account again so that Drive recognizes the sync capabilities.
The Services area should now appear on the Accounts tab.
I'm using SAML authentication, and am having trouble logging in.
When you quit out of Drive and then restart, the system needs to re-authenticate you with the server. So enter your SAML credentials again when you restart Drive.
Syncing with Multiple Folders
When your Drive installation is configured with a local-to-remote sync, Drive does not recreate all subfolders of the selected remote sync directory on the local computer. This is the default behavior, intended to reduce confusion since you are not interacting with the subfolders.
If you want to sync into the subfolders, make sure to select them individually (effectively setting up multiple sync relationships).