For an overview of IBM Aspera Support services, go to http://asperasoft.com/company/support/.
To view product announcements, webinars, and knowledgebase articles, as well as access the Aspera Support Community Forum, sign into the IBM Aspera Support site at support.asperasoft.com using your email address (not your company Aspera credentials), or set up a new account. You can click on a heading then click Follow to receive notifications when new knowledgebase articles are available; if you follow RELEASE NOTES under a specific product, you will be automatically notified of new releases.
You may contact an Aspera support technician 24 hours a day, 7 days a week, through the following methods, with a guaranteed 4-hour response time.
If you have an emergency, create a ticket using the Support Request Form with as many details as you have available and then call. If you are asked to leave a voice message, include the ticket number.
|Phone (North America)||+1 (510) 849-2386, option 2|
|Phone (Europe)||+44 (0) 207-993-6653 option 2|
|Phone (Singapore)||+81 (0) 3-4578-9357 option 2|
|Support Request Form||https://support.asperasoft.com/anonymous_requests/new/|