Product Setup

Important: If this is a product upgrade, review all prerequisites described in Before Upgrading.

To install Desktop Client, log into your computer with Administrator (or Domain Administrator if you are in an Active Directory environment) permissions, and follow the steps below.

  1. Download the IBM Aspera product installer.

    Use the credentials provided to your organization by Aspera to access:

    If you need help determining your firm's access credentials, contact your Aspera account manager.

  2. For product upgrades, ensure you have prepared your machine to upgrade to a newer version.
    Although the installer performs your upgrade automatically, Aspera highly recommends completing the tasks described in Before Upgrading. If you do not follow these steps, you risk installation errors or losing your configuration settings.
  3. Open the installation package and select the setup type.

    Follow the on-screen instructions. After the license agreement screen, select the desired setup type. If you are upgrading from a previous version, the installer will skip this step.

    Setup Type Description
    Typical Install the standard Desktop Client.
    Custom Select the features and the path to install.
    Complete (Same as the Typical setup type).
  4. For a Custom setup, select features to install and the installation path.

    Select the destination folder for the installation or use the default filepath. Under Install this application for, select Anyone who uses this computer (all users) to allow access for all system users, or Only for me to allow only your user account to use the application.

    Custom setup type - select features
  5. Set up the Aspera service account.
    The Aspera service account runs services for Aspera products, including:
    • Aspera Sync

    By default, the user name is svcAspera.

    Note: User names for 3.X are case sensitive.

    A local account (such as the default svcAspera) is all that is required to run Aspera services if your machine is not joined to a Windows domain. If your machine is joined to a domain, if you need to provision Active Directory accounts, or if transfer users store files remotely, refer to the following table for the type of service account to use:

    Requirement Type of Service Account User
    Provision local transfer users only. Local account. Domain account with local admin privileges can be used, but is not required.
    Provision Active Directory accounts for transfer users (users who wish to transfer with your server are authenticated through Active Directory). Domain account with local admin privileges.
    Transfer users store files on a remote file system (not on your server machine), such as an SMB file share. Domain account with local admin privileges. Additional actions may required. Please see the aspera knowledgebase or contact your Aspera account manager for assistance.

    Local accounts: If a local account does not already exist, enter new credentials and click Next. If the account already exists (for example, if it was created for the previous installation), enter the account password and click Next. If the existing user's password you have entered is incorrect, or you wish to change the Aspera service user, see Managing the Aspera Service Account.

    Set up the Aspera service account.

    Domain accounts: If the server is configured to accept a domain user login, use a domain account that has been added to the local administrator's group to run the services. You must create this domain account in your Domain Controller first. The username for a domain account must be in the form See the example below.

    Set up the Aspera service account.
  6. Install the license.
    Launch the application to add or update the license. Click: Start Menu > All Programs > Aspera > Client > Client.

    If this is a fresh install, an Enter License window appears. Either click Import License File and select the license file, or Paste License Text to copy-and-paste the license file's content. The license information appears in the window. Verify that it is correct and click Close.

    The Enter License window.

    If you are updating your product license after the installation, see Updating the Product License.

  7. Troubleshooting
    Problem Description
    Installer freezes You may have another Aspera product running on your computer. To stop all FASP transfer-related applications and connections, see Before Upgrading or Downgrading.