Troubleshoot the problem that your clients cannot connect to your IBM Aspera Enterprise Server.
The following diagram shows the troubleshooting procedure if clients can't establish a FASP transfer connection to your Enterprise Server. Follow the instructions to identify and resolve problems:
> telnet 10.0.1.1 33001
If the client cannot establish connections to your Enterprise Server, verify the port number and the firewall configuration on your Enterprise Server machine.
> ssh email@example.com -p 33001
If the SSH service runs normally, the client should see a message prompting to continue the connection or for a password. However, if you see a "Connection Refused" message, which indicates that the SSH service isn't running, review your SSH service status. Ignore the "permission denied" message after entering the password, which is discussed in next steps.
If the client can establish SSH connections, but your Enterprise Server keeps prompting for login credentials, the user account may not be properly configured for FASP connections. Make sure that the login information is correct, and refer to Setting Up Users to review the user account's configuration.
If you still encounter connection problems after going through these steps, contact Technical Support.