Troubleshooting IIS for Web UI

Extended Character Sets

Connect Server on Windows uses IIS authentication. If usernames use the extended character set, both the client and server machine must be set to use the same codepage, and the client must use IE 7 or later (other browsers don't support users names using extended characters). For more information, refer to

Accessing the Web UI

To access Web UI from a client machine, go to the following address in your web browser:

Scope URL
HTTP http://<server-ip-or-name>/aspera/user
HTTPS https://<server-ip-or-name>/aspera/user

Error: No docroot has been configured for anonymous.

This error indicates that authentication has not been correctly configured in the IIS Manager. The installer should automatically disable Anonymous Authentication and enable Basic Authentication, but if these settings are incorrect then the Connect Server web UI returns the error message. To correct these settings, follow the steps below:

  1. Go to Control Panel > System and Security > Administrative Tools > Internet Information Services (IIS) Manager.
  2. Open the file tree in the left pane and click the website used for the Connect Server web UI.
  3. Double click Authentication.
  4. Right click Anonymous Authentication and click disable.
  5. Right click Basic Authentication and click enable.
    If you do not see Basic Authentication in the list, you must manually install it. See the Knowledge Base article below for instructions:

    Once you have installed Basic Authentication, enable it as described.

  6. To activate your changes, click the website name in the file tree to return to the website home. In the right pane, click Refresh.

Enabling SSL Certificate on Windows

If you wish to set up SSL certificate for Web UI, download and execute the IIS 6.0 Resource Kit Tools: Microsoft Download Center: Internet Information Services (IIS) 6.0 Resource Kit Tools.

When installed, go to Start menu > All Programs > IIS Resources > SelfSSL and launch SelfSSL. In the SelfSSL's Command Prompt, execute the following command:

> selfssl

Enter y when prompted.