This topic provides troubleshooting steps for addressing errors encountered while adding domain users. These errors include:
|When attempting to add a user via, you receive an "Error Adding User" message.||Error creating user domain\username: Access Denied (16) - Unable to check for user domain\username's existence. Access denied? Missing Domain?|
|When attempting to switch the Aspera service account via asuser-services.bat, you receive a "User set up error" firstname.lastname@example.org may not be an existing domain account. Please create the domain account and re-run. (Windows error: 1722)|
|During the MSI product installation, you attempt to define the Aspera service account as a domain user account and you receive an error email@example.com may not be an existing domain account. Please create the domain account then re-run.|
If you have encountered any of the preceding issues, follow the troubleshooting steps below.
|A||From a computer and user account that has access to Active
Directory, go to
Note: The Active Directory Administrative Center is installed when you add the Active Directory Domain Services (AD DS) server role through the Windows 2008 R2 Server Manager.
|B||Select Users, right-click the user account, and then click Properties.|
|D||Add the user account performing the actions listed in the table above, and mark Allow for Read permissions.|
|E||Click Apply and then OK.|