Log Files

The log file includes detailed transfer information and can be useful for review and support requests.

To view the application log, go to Tools > View Log.

Reveal the log file location

To review logs of other components, click Open Logs Folder to open the folder that contains transfer logs:

C:\Program Files [(x86)]\Aspera\Enterprise Server\var\log

The following files are available in the log folder. Older logs are stored with the same filename, appended with incremental numbers (e.g. ascmd.0.log).

File name Contents
ascmd.log File browsing and manipulation in the GUI
asconfigurator.log Server configuration events
asnodeadmin.log Node API events
asperacentral.log Aspera Central events (transfers, web services, and database)
aspera-scp-HTTP-transfer.log HTTP fallback server events
aspera-scp-transfer.log FASP transfer events
asperasync.log Hot Folder events
async.log Sync events

To set the logging level for transfers, open the My Preferences dialog by clicking Tools > Preferences or by clicking Preferences in the upper-right corner of the application window.

The five logging levels to select from are: Off, Error, Warn, Info, and Debug. The system default is Info.

If you find that logs are being overwritten before long transfers of many files are complete, you can increase the log size. For more information, see Logs Overwritten Before Transfer Completes.