A user account can become inactive if an admin deactivates the user or the user
account has been locked because an incorrect password was entered too many times. An
inactive or locked account cannot be logged into and its password cannot be reset by
clicking Forgot my password from the login page.
Go to Accounts.
In your list of accounts, you may see users that are Active, Inactive, Pending
approval, or Locked. You can reactivate inactive and locked accounts. For more
information on pending accounts, see Approving or Denying Pending Registrations
Click the name of the user account you want to reactivate.
You can reactivate an account by selecting Account
activated or by changing the user's password.
- Select Account activated: Under the user
account's Account Details section, select Account
activated. The user can now log in to this account using the
- Click Change Password: Enter and confirm a new
password for the user. Click Update Password. The
user can now log into this account using the new password. If you select
Send welcome message, Faspex sends an email
including the new password to the account's email address.
The user account should now be able to log in to the account with the correct credentials.