Requesting an Account

If you do not have an account and Faspex is configured to allows users to self-register, the login page displays the Request an Account link. If you do not see this link, contact your admin.

  1. Click the Request an Account link to request access to Faspex.

  2. After clicking on this link, complete the following form and click the Request an account button.
    Note: Faspex can be configured to force external users to register a Faspex account to download packages sent to them. If you are requesting an account in order to download a package, your login and email are automatically set to the external address.

  3. Once you receive your account confirmation email, enter your user credentials and click Login.
  4. If prompted to do so after logging in, install the IBM Aspera Connect Browser Plug-in.
    You must have the Connect browser plug-in installed to transfer packages using Faspex. If the Connect browser plug-in is not detected on your system or if the version is not the latest, you are prompted to install it.
    Note: If you do not want the Connect browser plug-in to automatically update, you can choose to server the plug-in locally. For more information on locally hosting the Connect browser plug-in, see Serving Connect from a Local Location

    Click Download latest version and run the installer. When installation has completed, refresh your browser window to check whether or not the Connect has installed successfully.