Logging In

  1. Open a supported browser and enter the Faspex hostname or IP address followed by /aspera/faspex in the browser URL. For example:

    http://faspex.example.com/aspera/faspex

    or

    http://198.51.100.24/aspera/faspex

    Note: If Faspex has been configured to use a SAML IdP for authentication, Faspex redirects you to the SAML login page. If the default SAML IdP is not the IdP you use to log in, contact your admin or see Bypassing the SAML Redirect.
  2. Enter your login credentials and click Login.
    Note: When logging in for the first time, you are prompted to change your password and then asked to login with the new password.
    If you don't remember your password, select the Forgot password link from the login page to request a password reset email from Faspex.
    Note: If you incorrectly enter your password too many times, Faspex locks your account. If enabled, you can select the Forgot password link from the login page to request a password reset email from Faspex. Once you reset your password, you can log into your account again.
  3. If this is your first time logging in, Faspex prompts you to update your license. You cannot interact with Faspex until entering and saving a valid license.
    For more information on updating your license, see Updating Your License.
  4. If prompted to do so after logging in, install the IBM Aspera Connect Browser Plug-in.
    You must have the Connect browser plug-in installed to transfer packages using Faspex. If the Connect browser plug-in is not detected on your system or if the version is not the latest, you are prompted to install it.
    Note: If you do not want the Connect browser plug-in to automatically update, you can choose to server the plug-in locally. For more information on locally hosting the Connect browser plug-in, see Serving Connect from a Local Location


    Click Download latest version and run the installer. When installation has completed, refresh your browser window to check whether or not the Connect has installed successfully.