Faspex requires you
to install a valid license key before you can configure your users and begin sending or
receiving packages. The following steps are applicable for both first-time installation and
updating your license.
Locate your Faspex license key file.
Download the license file with the .aspera-license
file extension in the
authorization email sent to you by Aspera (for example,
If you have not
received this email or need it resent, contact Technical Support
Go to Server > Configuration > License.
Click Browse to upload a license file from your computer or
paste the contents of your license into the box. Then click Update and validate
Update the IBM Aspera Enterprise Server license.
When updating your Faspex license, make sure the
license for your Enterprise Server
is also up-to-date. For
instructions on how to update your Enterprise Server license, see the "Updating the
Product License" section of the IBM Aspera Enterprise Server Admin Guide
Your license controls the max number of users that can be logged in simultaneously. This
does not limit the number of accounts you can create in Faspex. To verify the number of max
concurrent users on your account, go to Accounts
. On the right hand
side of the page, Faspex shows the current number of concurrent users logged into Faspex.
Clicking on the link opens the
concurrent users page that logs the maximum number of concurrent users each day.