Configuring the Email Server

IBM Aspera Faspex uses a SMTP server to communicate various events with users.
  1. Go to Server > Notifications and select E-mail Configuration.
  2. Choose open or login authentication. If you choose login authentication, you are required to enter login credentials for the SMTP server.
  3. Enter your SMTP Mail Server and its Server Port.
  4. To enable TLS, select Use TLS if available.
    Important: Faspex confirms whether the name in your TLS security certificate matches your mail server's configured address (fully qualified domain name or IP address). If it does not, Faspex displays an error.
  5. Enter the domain of the SMTP server.
  6. If you chose login authentication, enter your login credentials.
    • User: The email account that you are sending the notification from (be sure to include the domain).
    • Password: The password for the email account.
  7. Configure email details.
    • Faspex "From" name: The "From" name that appears on Faspex-generated emails.
    • Faspex "From" email: The "From" email address that appears on Faspex-generated emails.
    • Packages received "From": Choose from Sender, Faspex, and Sender via Faspex. Selecting Sender shows package notifications as received from the sender's name." Selecting Faspex shows package notifications received from "Faspex". Selecting Sender via Faspex shows package notifications as received from the sender's name "via Faspex".
    Important: If Faspex is configured to identify itself by IP address (rather than by domain name), then the URLs in your notification emails contain an IP address (for example, "https://10.0.0.1/aspera/faspex"). Some Web-based email services (such as Yahoo or Ymail, and Hotmail) have been known to automatically flag emails containing IP address links as "Spam," and move them to your Junk/Spam folder.

    If you know that you will not be setting up a domain name, make sure that users add your Faspex "From" email address (for example, admin@faspex.example.com) to their address book or contact list. Doing so typically "white-lists" the address so that emails from Faspex are not automatically flagged and routed the Junk/Spam folder.

  8. Click Save.
  9. Test your SMTP server settings. Enter your email address and click Save and Send Test Email to send a test email.
    You should receive a confirmation email titled "Email settings test" with the message, "If you received this message, your email settings are configured correctly."