Configuring the Faspex Domain Name

Create a domain name for Faspex to prevent email providers from flagging emails sent by Faspex as spam or junk.

If Faspex is configured to identify itself by IP address (rather than by domain name), then the URLs in your notification emails contain an IP address (for example, "https://10.0.0.1/aspera/faspex"). Some Web-based email services (such as Yahoo or Ymail, and Hotmail) have been known to automatically flag emails containing IP address links as "Spam," and move them to your Junk/Spam folder. If you do not have a domain name immediately available, then you can first configure Faspex with an IP address and then change it to use a domain name later.

If you know that you will not be setting up a domain name, make sure that users add your Faspex "From" email address (for example, admin@faspex.example.com) to their address book or contact list. Doing so typically "white-lists" the address so that emails from Faspex are not automatically flagged and routed the Junk/Spam folder.