Requesting an Account

If you do not have an account and Faspex is configured to allows users to self-register, the login page displays the Request an Account link.

Note: If you do not see this link, contact your admin.
  1. Click the Request an Account link to request access to Faspex.
  2. After clicking on this link, complete the following form and click the Request an account button.
    Note: Faspex can be configured to force external users to register a Faspex account to download packages sent to them. If you are requesting an account in order to download a package, your login and email are automatically set to the external address.
  3. Once you receive your account confirmation email, enter your user credentials and click Login.
  4. If prompted, install IBM Aspera Connect.

    You must have the latest version of Connect installed to transfer packages using Faspex. Faspex prompts you to install the Connect Browser if you do not have it installed or if your version is not the latest. If you install Connect, refresh your browser to start using Connect.

    For more information, see Faspex and Connect.