Troubleshooting Validation
Faspex relies on Validator for validating files. Troubleshooting the Validator servers should solve most validation issues. If packages and files are stuck in the validating state because of a Validator issue, Faspex cannot make them available.
For troubleshooting Validator issues, see IBM Aspera Validator Admin Guide: Troubleshooting.
If previously downloadable files in a package are no longer downloadable and files are still present on the file storage, check the package validation status and the package age. If the package failed validation and the package age is older than 30 days, Faspex has cleared file-level information and uses package-level information to determine if package files are downloadable.
For more information, see Monitoring Validation.