A user account can become inactive if an admin deactivates the user or the user
account has been locked because an incorrect password was entered too many times. An
inactive or locked account cannot be logged into and its password cannot be reset by
clicking Forgot my password from the login page.
Go to Accounts.
In your list of accounts, you may see users that are Active, Inactive, Pending
approval, or Locked. You can reactivate inactive and locked accounts. For more
information on pending accounts, see Approving or Denying Pending Registrations.
Click the name of the user account you want to reactivate.
Under the user account's Account Details section, select Account
activated. The user can now login to this account using the
existing password.
You can reactivate an account by selecting Account
activated or by changing the user's password.
You can also reactivate an account by changing the user's password. For instructions
on changing a user's passsword, see Changing or Resetting a User's Password.