Reactivating an Inactive Account

A user account can become inactive if an admin deactivates the user or the user account has been locked because an incorrect password was entered too many times. An inactive or locked account cannot be logged into and its password cannot be reset by clicking Forgot my password from the login page.
  1. Go to Accounts.
    In your list of accounts, you may see users that are Active, Inactive, Pending approval, or Locked. You can reactivate inactive and locked accounts. For more information on pending accounts, see Approving or Denying Pending Registrations.

  2. Click the name of the user account you want to reactivate.
  3. Under the user account's Account Details section, select Account activated. The user can now login to this account using the existing password.
  4. You can reactivate an account by selecting Account activated or by changing the user's password.
You can also reactivate an account by changing the user's password. For instructions on changing a user's passsword, see Changing or Resetting a User's Password.