As a Faspex Server Administrator, you can communicate with your Faspex users using
the login announcement and email notification features. The email notification
features offers templates that include a welcome email, forgot password response,
package received notification, package downloaded notification and workgroup package
notification. This topic demonstrates how to create a login announcement, as well as
how to setup the email server and modify email notification templates. To get
started, go to .
-
Create a Faspex "Login" page announcement and "New package" page (for normal packages)
instructions
To post an announcement for users on your organization's Faspex login page,
select the Login Announcement option and enter a
message in the text box. Click Save changes when
finished.
Your announcement message will appear on the Faspex login page (example is
shown below).
To post instructions for users who are sending new, normal packages
(i.e., NOT dropbox packages), select the Package
Instructions option and enter a message in the text box.
Click Save changes when finished.
Your instructions will appear on the Faspex normal "New
Package" screen (example is shown below).
IMPORTANT NOTE:
Dropbox package instructions can be created and/or edited from
the menu (see the Instructions for submitters field in the
topic Create and Manage Dropboxes).
-
Input your email (SMTP) server settings for sending notifications from Faspex
To input your email server settings, select the E-mail
Configuration option and complete the form, which requests
the following information:
- SMTP Authentication type
- SMTP Mail Server
- Server Port
- Use TLS if available
- Domain
- Header "From" name
- Header "From" email
- Packages received "From"
IMPORTANT NOTE: If your Faspex Server is configured to identify
itself by IP address (rather than by domain name), then the URLs in your
notification emails will contain an IP address (e.g.
"https://10.0.0.1/aspera/faspex"). Some Web-based email services (e.g.
Yahoo or Ymail, Hotmail, etc.) have been known to automatically flag
emails containing IP address links as "Spam," and will move them to your
Junk/Spam folder. For this reason, Aspera recommends creating a domain
name for your Faspex Server. If you do not have a domain name
immediately available, then you can initially configure Faspex with an
IP address and then change it to use a domain name later. If you know
that you will not be setting up a domain name, then make sure that users
add your Faspex "From" email address (e.g. faspex_admin@yourcompany.com)
to their address book and/or contact list. Doing so typically
"white-lists" the address so that emails from your Faspex Server are not
automatically flagged and routed to your users' Junk/Spam boxes.
To debug your SMTP server settings, enter your email address in the
Save and Send Test Email text field, and click
the button to send a test email.
-
Customize email templates for sending notifications to Faspex users and workgroups
Faspex offers the following email templates for sending notifications to users and workgroups:
- Welcome Email
- Forgot Password Email
- Package Received Notification
- Package Downloaded Notification
- Workgroup Package Notification
- Upload Result
- Dropbox Invitation
- Dropbox Submit
- Sync Failed
- Relay Failed (Admin)
- Relay Failed
These templates utilize the same editing interface and only vary in content. For example, to customize the Welcome Email template, select the Welcome E-mail option and then click either Customize Using Template or Edit HTML. The Customize Using Template option enables you to create an email template using a form, while the Edit HTML allows you to create an email template with HTML code.
IMPORTANT NOTE: To create an email template with HTML, do not enter HTML code into the Customize Using Template form; rather, use the Edit HTML option.
The following variables are available within each email template:
- Welcome E-mail
-
| Variable |
Description |
| USER_NAME |
Email recipient's full name |
| LOGIN |
Email recipient's login (user account) name. |
| SERVER_ADDRESS |
Faspex Server name or IP address |
- Forgot Password
-
| Variable |
Description |
| USER_NAME |
Email recipient's full name |
| LOGIN |
Email recipient's login (user account) name. |
- Package Received
-
| Variable |
Description |
| SENDER_NAME |
Sender's full name |
| SENDER_EMAIL |
Sender's email address |
| SENDER_LOGIN |
Sender's login (user account) name |
| USER_NAME |
Email recipient's full name |
| PACKAGE_NAME |
Package name |
| PACKAGE_URL |
Package's download URL |
| PACKAGE_DATE |
Package's sent date |
| PACKAGE_SIZE |
Size of the data in the package |
| PACKAGE_FILES |
Number of files in the packag. |
| PACKAGE_NOTE |
Message associated with the package |
- Package Downloaded
-
| Variable |
Description |
| DOWNLOADER_EMAIL |
Downloader's email address |
| DOWNLOADER_NAME |
Downloader's full name |
| DOWNLOADER_LOGIN |
Downloader's login (account user) name |
| SENDER_NAME |
Sender's full name |
| PACKAGE_NAME |
Package name |
| PACKAGE_URL |
Package's download URL |
| PACKAGE_DATE |
Package's sent date |
| PACKAGE_SIZE |
Size of the data in the package |
| PACKAGE_FILES |
Number of files in the package |
| PACKAGE_NOTE |
Message associated with the package |
- Workgroup Package
-
| Variable |
Description |
| USER_NAME |
Recipient's full name |
| WORKGROUP_NAME |
Name of the workgroup that the package was sent to |
| SENDER_NAME |
Sender's full name |
| SENDER_EMAIL |
Sender's email address |
| SENDER_LOGIN |
Sender's login (user account) name |
| PACKAGE_NAME |
Package name |
| PACKAGE_URL |
Package's download URL |
| PACKAGE_DATE |
Package's sent date |
| PACKAGE_SIZE |
Size of the data in the package |
| PACKAGE_FILES |
Number of files in the package |
| PACKAGE_NOTE |
Message associated with the package |
- Upload Result
-
| Variable |
Description |
| SENDER_EMAIL |
Sender's email address |
| PACKAGE_NAME |
Package name |
| PACKAGE_DATE |
Package's sent date |
| PACKAGE_SIZE |
Size of the data in the package |
| PACKAGE_FILES |
Number of files in the package |
| PACKAGE_NOTE |
Message associated with the package |
| UPLOAD_RESULT |
The result of the dropbox submission upload |
| STATUS_URL |
URL to check package upload status |
| STATUS_LINK |
Link to check package upload status |
- Dropbox Invitation
-
| Variable |
Description |
| EMAIL |
Email address of the invited outside email user |
| DROPBOX_NAME |
Dropbox to which the outside email user was invited |
| DROPBOX_URL |
The URL that the outside email user can use to send packages to the dropbox |
| DROPBOX_LINK |
HTML link that the outside email user can use to send packages to the dropbox |
- Dropbox Submit
-
| Variable |
Description |
| DROPBOX_NAME |
Dropbox to which the outside email user was invited |
| PACKAGE_NAME |
Package name |
| PACKAGE_DATE |
Package's sent date |
| PACKAGE_NOTE |
Message associated with the package |
| STATUS_URL |
URL to check package upload status |
| STATUS_LINK |
Link to check package upload status |
- Sync Failed
- (The sync failed notification is sent to administrators when a multi-server sync fails a maximum number of times in a row.)
| Variable |
Description |
| HOME_SERVER_NAME |
Home server's name |
| HOME_SERVER_HOSTNAME |
Home server's hostname |
| SYNC_ERROR |
The error that occurred while syncing the home server |
| USER_NAME |
Full name of the admin receiving this message |
- Relay Failed (Admin)
- (The relay failed admin notification is sent to administrators when a multi-server
package relay fails a maximum number of times.)
| Variable |
Description |
| SRC_HOME_SERVER_NAME |
Source home server's name |
| SRC_HOME_SERVER_HOSTNAME |
Source home server's hostname |
| DEST_HOME_SERVER_NAME |
Destination home server's name |
| DEST_HOME_SERVER_HOSTNAME |
Destination home server's hostname |
| SENDER_NAME |
Sender's full name |
| PACKAGE_NAME |
Package name (for which relay failed) |
| RECIPIENTS |
Comma separated list of recipients |
| RELAY_ERROR |
Relay error message |
| RELAY_DETAILS_URL |
URL to the admin relay-details page for this
package |
| RELAY_DETAILS_LINK |
A link tag to the admin relay-details page for this
package |
| ERROR_TIME |
Time that the error occurred |
- Relay Failed
- (The relay failed notification is sent to package senders when a multi-server package relay fails a maximum number of times.)
| Variable |
Description |
| DEST_HOME_SERVER_NAME |
Destination home server's name |
| SENDER_NAME |
Sender's full name |
| SENDER_LOGIN |
Sender's login (user account) name |
| PACKAGE_NAME |
Package name |
| PACKAGE_SIZE |
Size of the data in the package |
| PACKAGE_FILES |
Number of files in the package |
| PACKAGE_NOTE |
Message associated with the package |
| RECIPIENTS |
Comma separated list of recipients |
| PACKAGE_URL |
A URL to the package details page for this package |
| PACKAGE_LINK |
A link tag to the package details page for this package |
IMPORTANT NOTE: Do not use the < and > symbols in the Customize Using Template form.