This topic describes error messages that you might encounter when setting up
or using the Aspera Add-in for Microsoft Outlook. Note that these error messages are
limited to those generated by the Aspera Add-in. You may receive an error message that
has been generated by the remote server, in which case, you should check your server's
configuration.
| Error Message |
Description |
| Aspera Add-In requires additional software to be installed.
Would you like to install this software now? |
Double-check that Aspera Connect is installed on your machine. You can
check this by going to . If it does not appear in this list, please click the
Install Now button or download the MSI file from
http://asperasoft.com/connect. If it does appear, try removing it
and then re-installing. |
| Unable to generate tokens for the requested URI's |
A message from Faspex Server signaling a bad request or invalid credentials. Please check your configuration. |
| Aspera Faspex: unable to reach Aspera Faspex |
Faspex Server may be offline. Please check your configuration. |
| Aspera Add-In requires an Aspera Faspex Server 2.6.6 or
higher. |
The Add-in is compatible with Faspex Server 2.6.6+. Please contact
Aspera to upgrade your version of Faspex Server and your license. |
| The remote name could not be resolved: '[your Faspex server
domain]' |
This error is triggered when attempting to set up an account on a computer
that is offline. The Aspera Add-in verifies the address and must be connected to
the Internet. Please check this computer's Internet connection. |