| Appendix | |
This section describes error messages that you might encounter when setting up or using the Outlook Add-in. Note that these error messages are limited to those generated by the Outlook Add-in. You may receive an error message that has been generated by the remote server, in which case you should check your server's configuration.
| Error Message | Description |
|---|---|
| Aspera Add-In requires additional software to be installed. Would you like to install this software now? | Verify that Connect is installed on your machine. To do this, go to
Control Panel > Add/Remove Programs. If Connect does not appear in the list,
return to the error message and click Install Now. Or download the MSI file from
http://asperasoft.com/connect. If Connect does appear in the list of programs, try removing it and then re-installing. |
| Unable to generate tokens for the requested URIs | A message from Faspex signaling a bad request or invalid credentials. Check your configuration. |
| Aspera Faspex: unable to reach Aspera Faspex | Faspex may be offline. Check your configuration. |
| The Aspera Add-In requires a Faspex installation of version 2.6.6 or higher. | The Outlook Add-in is compatible with Faspex 2.6.6+. Contact Aspera to upgrade your version of Faspex and your license. |
| The remote name could not be resolved: '[your Faspex server domain]' | This error is triggered when you attempt to set up an account on a computer that is offline. The Outlook Add-in verifies the address and must be connected to the Internet. Check this computer's Internet connection. |