Error Messages

This section describes error messages that you might encounter when setting up or using the Aspera Add-in. Note that these error messages are limited to those generated by the Aspera Add-in. You may receive an error message that has been generated by the remote server, in which case you should check your server's configuration.

Error Message Description
Aspera Add-In requires additional software to be installed. Would you like to install this software now? Verify that Connect is installed on your machine. To do this, go to Control Panel > Add/Remove Programs. If Connect does not appear in the list, return to the error message and click Install Now. Or download the MSI file from http://asperasoft.com/connect.

If Connect does appear in the list of programs, try removing it and then re-installing.

Unable to generate tokens for the requested URIs A message from Faspex signaling a bad request or invalid credentials. Check your configuration.
Aspera Faspex: unable to reach Aspera Faspex Faspex may be offline. Check your configuration.
The Aspera Add-In requires a Faspex installation of version 2.6.6 or higher. The Aspera Add-in is compatible with Faspex 2.6.6+. Contact Aspera to upgrade your version of Faspex and your license.
The remote name could not be resolved: 'yourFaspexserver domain' This error is triggered when you attempt to set up an account on a computer that is offline. The Aspera Add-in verifies the address and must be connected to the Internet. Check this computer's Internet connection.