If you have installed the Aspera Add-in but do do not see Aspera features (such as the Aspera Transfer Settings menu) in your Outlook installation, you can restore them. Follow the instructions below for your version of Outlook.
|Version||Steps to Restore the Aspera Menu|
|Office 2007||Go to View > Toolbars and ensure that Aspera is selected.|
The Aspera Add-in distinguishes between recipients who are Faspex users and those who are not (external users). Faspex users have an account in the Aspera Add-in, which includes a default location for downloaded packages (for details, see Account Settings). For external users, however, the Aspera Add-in has to use a valid Faspex account.1
When a package is sent to an external recipient, the Aspera Add-in searches its list of accounts on the sending Faspex server, and uses the first account it finds that can access the attachments. That account's settings are then used to determine the location to download the files to.