Error Messages

This section describes error messages that you might encounter when using the Aspera Add-in. Note that these error messages are limited to those generated by the Aspera Add-in. You may receive an error message that has been generated by the remote server, in which case you should consult with your system administrator.

Error Message Description
Aspera Add-In requires additional software to be installed. Would you like to install this software now? Verify that Connect is installed on your machine. To do this, go to Control Panel > Add/Remove Programs. If Connect does not appear in the list, return to the error message and click Install Now. Or download the MSI file from

If Connect does appear in the list of programs, try removing it and then re-installing. If you do not have access permissions to do so, check with your system administrator.

Unable to generate tokens for the requested URIs A message from Faspex signaling a bad request or invalid credentials. Check with your system administrator.
Aspera Faspex: unable to reach Aspera Faspex Your remote Faspex transfer server may be offline. Check with your system administrator.
The Aspera Add-In requires a Faspex installation of version 2.6.6 or higher. The Aspera Add-in is compatible with Faspex 2.6.6+. Contact your system administrator.
The remote name could not be resolved: 'yourFaspexserver domain' This error is triggered when you attempt to set up an account on a computer that is offline. The Aspera Add-in verifies the address and must be connected to the Internet. Check your Internet connection or consult with your system administrator.