Trouble Shooting

Issue: I have forgotten my Shares Administrator password

Solution:

You can reset your Shares Administrator password by opening a command prompt on your Shares server and then run the following commands:
cd C:\shares\www
rake aspera:admin NAME=bob PASSWORD=example-password EMAIL=example@aspera.com
Note: On Windows 2008 with UAC (User Account Control) enabled, you must open the command prompt as an Administrator. To do so, right-click the the command prompt icon and select Run as administrator.