If IBM Aspera Shares background jobs are not responding, they can be cleared using the
command line.
-
Open up a MySQL client prompt.
> cd C:\Shares\www
> rails db -p
-
Clear background jobs in MySQL.
Run the following command:
-e 'delete from delayed_jobs'
-
Restart Aspera background jobs.
Go to to view the list of the Shares services. First stop, then start the Aspera Delayed Job Service.