Clearing Background Jobs

If IBM Aspera Shares background jobs are not responding, they can be cleared using the command line.
  1. Open up a MySQL client prompt.
    > cd C:\Shares\www
    > rails db -p
  2. Clear background jobs in MySQL.
    Run the following command:
                            
    -e delete from delayed_jobs;
    
  3. Restart Aspera background jobs.

    Go to Start Menu > Control Panel > Administrative Tools > Services to view the list of the Shares services. First stop, then start the Aspera Delayed Job Service.