If IBM Aspera Shares background jobs are not responding, they can be cleared using the
command line.
-
Open up a MySQL client prompt.
> cd C:\Shares\www
> rails db -p
-
Clear background jobs in MySQL.
> delete from delayed_jobs;
-
Restart Aspera background jobs.
Go to Start Menu > Control Panel > Administrative
Tools > Services to view the list of the Shares services. First stop, then start the Aspera
Delayed Job Service.