When trying to add a node with signed SSL certificates to Shares, selecting the
Verify SSL Certificate
option may result in a failure to
add the node if the node's SSL certificate is not recognized by the Certifcate
Authority (CA). Shares displays the following error message at the top of the page
when you try to add the node: "Status: Not pingable. Internal error.
. You can resolve this error in one of two ways:
- If the node is using the default self-signed SSL certificate provided by
Aspera, the certificate is not recognized by any CA. You must clear
Verify SSL Certificate option.
- If the node is using a signed SSL certificate, you must add to Shares a
dedicated CA that recognizes the certificate.
The following instructions describe how to add to Shares a dedicated CA that
recognizes the node SSL certificate.