Clearing Unresponsive Background Jobs

If IBM Aspera Shares background jobs are not responding, they can be cleared using the command line.
  1. To open a MySQL client prompt, run the following command:
    > cd C:\Shares\www
    > rails db -p
  2. Clear background jobs in MySQL.
    > delete from delayed_jobs;
  3. Restart Aspera background jobs.

    Click Start Menu > Control Panel > Administrative Tools > Services to view the list of the Shares services. Stop, then start the Aspera Delayed Job Service.