Technical Support
Support Websites
For an overview of IBM Aspera Support services, visit https://www.ibm.com/products/aspera/support.
To view product announcements, webinars, and knowledgebase articles, as well as access the Aspera Support Community Forum, sign into the IBM Aspera Support site at https://www.ibm.com/mysupport/ using your IBMid (not your company Aspera credentials), or set up a new account.
Technical Support
You may contact Aspera support using the IBM Aspera Support Guide: https://www.ibm.com/support/home/pages/support-guide/?product=3712142
You may contact an Aspera support technician 24 hours a day, 7 days a week, through the following methods, with a guaranteed 4-hour response time.
| Phone (North America) | +1 (510) 849-2386, option 2 |
| Phone (Europe) | +44 (0) 207-993-6653 option 2 |
| Phone (Singapore) | +81 (0) 3-4578-9357 option 2 |