Troubleshooting the Checkin/Checkout Process

How do I find my checked-out content?

To see all of your current checkouts, click My Checkouts.

For more information, see My Checkouts.

How do I open a file someone else has checked out?

If another user has checked out a file, you can open it; but keep in mind that the copy you are viewing is local only, and any changes you make to it cannot be committed to the Files repository.

See Checkout Versus Open.

How do I see who has checked out a file I need?

In Windows Explorer, navigate through Files to the content you want information about.

See Viewing File Locks.

I can't find the My Checkouts area.

In Windows Explorer, My Checkouts appears as an entry under Aspera Drive if all of the following are true:

Your Drive installation is of version 3.0.2 or higher.
You are using Drive with an Aspera Files repository.
You have checked out content from the Files repository.

If all of the above are true, try refreshing the Explorer window:

In the lefthand pane of the Windows Explorer window, right-click Aspera Drive and select Refresh.

How do I know where my checkin will go in Files?

When you check content back in, it returns to the Files location where you checked it out from.

Also see Full Paths in My Checkouts.

I've reverted a checkout, but the file still appears in My Checkouts.

If you check out a file from one computer, then release the file lock (that is, revert the checkout) from a different computer, the file still appears in the My Checkouts area on the computer where you checked it out.

The file in My Checkouts is a local copy of the file, on the computer where you checked it out. Drive retains this copy because you might have made changes to it that you need to retain. To remove it from the My Checkouts area, right-click it and select Revert.