Troubleshooting the Checkin/Checkout Process

How do I find my checked-out content?

To see all of your current checkouts, click My Checkouts.

For more information, see My Checkouts.

How do I open a file someone else has checked out?

If another user has checked out a file, you can open it; but keep in mind that the copy you are viewing is local only, and any changes you make to it cannot be committed to the Files repository.

See Checkout Versus Open.

How do I see who has checked out a file I need?

In Remote View, navigate through Files to the content you want information about.

See Viewing File Locks.

I can't find the My Checkouts area.

Verify that you are using Remote View rather than Finder.

Finder and Remote View are visually quite similar, but you cannot use Drive checkin/checkout functions within Finder. If your window lacks a My Checkouts entry in its leftmost pane, it is most likely a Finder window.

To open Remote View,
  1. Go to the menu bar at the top of your screen and click the Drive icon.
  2. Select Aspera Drive >FilesAccountName.

    The window that appears is Drive's Remote View.

For further information, see Understanding the Remote View.

How do I know where my checkin will go in Files?

When you check content back in, it returns to the Files location where you checked it out from.

Also see Full Paths in My Checkouts.

I've reverted a checkout, but the file still appears in My Checkouts.

If you check out a file from one computer, then release the file lock (that is, revert the checkout) from a different computer, the file still appears in the My Checkouts area on the computer where you checked it out.

The file in My Checkouts is a local copy of the file, on the computer where you checked it out. Drive retains this copy because you might have made changes to it that you need to retain. To remove it from the My Checkouts area, right-click it and select Revert.

Can I check out a file while I'm working in an application?

If you're working in an application (for example, TextEdit, Photoshop, or any other common application), you can use the application's own File menu to open files that are shared with you through Drive. But when you open a file in this way, it is a read-only local copy.

To check out the file, use Drive's Remote View. See Understanding the Remote View