As an IBM Aspera Faspex on Demand Server Administrator, you can communicate with your users regarding various events using the "Notifications" feature. This topic describes the types of notifications available within Faspex. To get started, go to within the Faspex Web UI. The following notification options appear on the left-side of the screen:
- Login Announcement
- Package Instructions
- E-mail Configuration
- Welcome E-mail
- Forgot Package
- Package Received
- Package Downloaded
- Package Downloaded CC
- Workgroup Package
- Upload Result
- Upload Result CC
- Relay Started CC
- Relay Finished CC
- Relay Error CC
- Dropbox Invitation
- Dropbox Submit
- Personal Invitation
- Personal Submit
- Account Approved
- Account Denied
Important: Notification types 4 through 20, below, utilize the same editing
interface and only vary in content. When you select one of these notification types,
you can edit its respective content by clicking the Customize Using
Template or Edit HTML links. The Customize
Using Template option enables you to create an email template using a form
(which includes the ability to insert text strings), while the Edit
HTML allows you to create an email template with HTML code. Do not use HTML
or the < and > symbols when editing content via
Customize Using Template! You will find a list of each notification
type's available text strings at Appendix: Notification Fields Reference.
Package Instructions
Post instructions for users who are sending new, normal packages (i.e., NOT dropbox packages). Once saved, your instructions will appear on the Faspex normal "New Package" screen (example is shown below).
Important:
Dropbox package instructions can be created and/or edited from the menu (see the Instructions for submitters field in the topic Create and Manage Dropboxes).
E-mail Configuration
Input your email (SMTP) server settings for sending notifications from Faspex. Settings include the following:
- SMTP Authentication: Open or login
- SMTP Mail Server
- Server Port
- Use TLS if available: Enable or disable. Please refer to the IMPORTANT NOTE below.
- Domain
- User: The email account that you are sending the notification from (be sure to include the domain).
- Password: The email account's password.
- Faspex "From" name: The "from" name that appears on Faspex-generated emails.
- Faspex "From" email: The "from" email address that appears on Faspex-generated emails.
- Packages received "From": Choose from Sender, Faspex, Sender via Faspex. If Sender is selected, package notifications will show as being received from "Sender's Name." If Faspex is selected, package notifications will show as being received from "Faspex." If Sender via Faspex is selected, package notifications will show as being received as the "Sender's Name via Faspex."
Important: Faspex will confirm whether or not the name
in your TLS security certificate matches your mail server's configured address (fully
qualified domain name and/or IP address). If it does not, you will receive an error. If your
fully qualified domain name does not resolve with your internal DNS, you must add the IP
address and name to your /etc/hosts file (or ensure the name resolves using
DNS).
Important: If your Faspex Server is configured to
identify itself by IP address (rather than by domain name), then the URLs in your
notification emails will contain an IP address (e.g. "https://10.0.0.1/aspera/faspex"). Some
Web-based email services (e.g. Yahoo or Ymail, Hotmail, etc.) have been known to
automatically flag emails containing IP address links as "Spam," and will move them to your
Junk/Spam folder. For this reason, Aspera recommends creating a domain name for your
Faspex Server. If you do not have a domain name immediately
available, then you can initially configure Faspex with an IP
address and then change it to use a domain name later. If you know that you will not be
setting up a domain name, then make sure that users add your Faspex "From" email address (e.g. faspex_admin@yourcompany.com) to
their address book and/or contact list. Doing so typically "white-lists" the address so that
emails from your Faspex Server are not automatically flagged and
routed to your users' Junk/Spam boxes.
To debug your SMTP server settings, enter your email address in the Save and Send Test Email text field, and click the button to send a test email.
General Notes:
- If a sender of a package downloads the sent package, no users are notified.
- If a recipient downloads a package and is included on the CC list, he receives a download notification.
- If an admin downloads a package from the Server > Packages page, all download CC recipients are notified, even if the admin is not the sender or recipient of the package.
- If a private recipient downloads a package, all download CC recipients are notified, and the private recipient's name is thereby revealed.
- If a package is only partially downloaded, all download CC recipients are notified; however, the notification does not indicate that the download was partial.
For more information on each type of notification, please refer to Appendix: Notification Fields Reference.